Mars Bay Bonefish Lodge

CANCELLATION POLICY

If you contact the lodge more than 60 days prior to the date of your arrival a refund will be issued or you may reschedule. It gives the lodge a reasonable amount of time to possibly fill your slot. The lodge will not issue credits, reschedule, or grant refunds if the cancellation occurs 60 days or less from the arrival date.   

The policy seems rude....WHY?  Because the lodge initially held your slot for months, or even a year, when it could possibly been have sold several times over given the opportunity. Let's forget about the previous sentence.....

By rescheduling a guest, that is a slot in the future that cannot be sold. The lodge loses the entire cost of the cancelled trip because it was actually two trips that were reserved with the reschedule; the original dates and the rescheduled dates. When you ask for a refund, credit, or to reschedule you are asking the lodge to forfeit revenues equal to the cost of your trip.  

In addition, the difference between the single rate and double rate is substantial. The single fisherman is paying for a private room, boat, and guide. He pays a premium because there is a bed and a seat in the boat the lodge cannot sell. We would  be bankrupt if we sold single occupancy trips at the double rate. If the trip was booked at the double occupancy rate the other fishermen that does make the trip is now fishing as a single.  It is not fair or reasonable to ask him to pay the single rate because his partner did not show or expect the lodge to absorb the difference. 

 Mars Bay is not an insurance company. Buy trip insurance!!!! If you chose to roll the dice and not buy trip insurance do so at your own risk.

Receipt of deposit and/or final payment is acknowledgment that you have read and accept the deposits, cancellations, and refund policy.


You can buy trip insurance here....